Han Chye (DIGITAL Malaysia's Customer Services Manager)
Han Chye: More customers are looking for one-vendor solutions Making Digital customers happy DIGITAL/DEC/Digital Equipment Malaysia has multiple service offices providing responsive and comprehensive on-site maintenance and suppport services to its customers in Malaysia and Brunei. In order to increase and maintain customers' system uptime, DIGITAL uses state-of-the-art technology in remote diagnostics to pro-actively diagnose system and peripheral performance. Digital Equipment Malaysia's Remote Diagnostics Center, in the company's headquarters in Kuala Lumpur, has the capability to remotely dial into any scheduled or planned customer site and has access to the error log file. This is done only with the authorisation from the customer. Artificial intelligence is then employed to systematically identify the failing components. In most cases, the company's Customer Services engineers are able to replace the component and remedy the situation before it develops into a problem. Service offerings In order to provide customers with the choice of services, Digital Malaysia offers three types of maintenance services. These services are supported by the Hardware Product Services division. For customers with the VAX 8800 and VAX 6000 family computers, the 24 by 7 service offers customers access to Digital Customer Services engineers 24 hours a day, 7 days a week. The service includes all parts and labour. Customers with Digital computers with warranty is provided with this service. After the warranty period, customers are given the opportunity to take the advantage of the 24 by 7 service at the price of the normal service, said Digital Malaysia's Customer Services manager, Han Chye. The DECservice package provides eight-hour coverage, Mondays through Fridays. Digital Customer Services engineers are committed to working round-the-clock, at no extra charge to the customer, until the system is fully operational. The most economical service package is the Basic Service package. Customers enjoy same or next day response with this service. The 24 by 7 and the DECservice offerings provide customers with a guaranteed response time of within 3 hours. Digital's Customer Services Software Product Services division offers similar range of services as the Hardware Product Services described. "All these services are further enhanced by Digital's communication capabilities. With over 50,000 computer nodes, linking Digital offices worldwide, this world largest private network provides facilities to directly access into historical databases of faults and symptoms, for both hardware and software trouble-shooting purposes, and thus able to provide our customers with the best of services," Han Chye pointed out. Hotline support Digital's Telephone Hotline Service, available at all times (including public holidays), is accessible to Digital's customers in Malaysia and Brunei. Customer Services engineers are dispatched, with the proper parts, as soon as the service call is registered. System performance monitoring tool Digital provides customers, under warranty or contract, the privilege to monitor the performance of their entire system and network on a real-time basis. MIS or EDP personnel can easily record and evaluate system and network performance with this tool. Apart from the extensive inventory of computer parts which are available in each of the service offices, a powerful and high-performance logistics advisory and tracking system, which links Digital Malaysia's local stockroom to its counterparts worldwide, provides comprehensive and fast logistics spares services to meet customers' requirements. Training and auxiliary services In order to provide the best of services, Digital Malaysia's Customer Services Department takes advantage of the extensive field training programmes available through regional and corporate training centres throughout the world. Engineers are kept abreast of new product developments and refresher courses are conducted regularly to ensure quality service for customers. "As more and more customers are looking for a total solution provider, Digital Malaysia also provides high-standard computer room construction and network cabling services. We also supply equipment for computer environment, such as uninterruptible power supplies, power conditioners and distributors," Han Chye elaborated |
jazakallah khair.
This post is very informative.
May Allah bless us all and may He continue to answer to our requests
both on earth and the hereafter. Ameen.
i am very thankful from Allah subhana wa thaallah that we comment on very Islamic issues but the only thing that i want to write here is this that those things that we every day learn we must observe in our daily activities.
i will pray to Allah (SWT) that all your duas come true .
PLEASE PRAY FOR ME BOTHERS AND SISTERS
i have done a lot of sins n mistakes in the past but i am repenting them all… i have been praying and fasting consistently now but things are still not being great… and some wrong friends i made are troubling me and because of them and other things my relationship with my parents is worsening… i have my final year exams now and i am working hard for them i need to top for things to be normal with my parents again.. anyways to cut it short please pray that things with my parents turn fineand i get the respect back that i hav lost in my parents eyes. i am really repenting everything wrong i did knowingly or unknowingly and i am not a bad person.. i want to come to right path and make my parents proud but somehow my prayers dont seem to be working. please pray for me that i make my parents proud with my marks and things get better cause i cant even study with so much of tension.
may Allah(SWT) give all of you a happy stress free and tension free life ahead and guid us all to right path and keep us away from sins ..AMEEN
I am going through hardship of life, my family is deteriorated as I am apart from my wife and children. Please PRAY for ME that Allah A.W. grant his Rehma and Forgiveness to me and my family. Allah may give his blessing to you and your family as well. Ameen
may Allah reward you for this
good work
Request for remembering me in your duas.
Wassalam. Mushtaq
Thankyou for good postings.
When Allah(sw) is all u have then surely u have all u need.
just trust Him and b patient He knows what is best for all of us..
May Allah bless us all.. Ameen
ma’asalam
So what I am saying to you – that earth is a tempory life – life begins after death – so think for yourself we muslim who live our lives as Allah wants us to live – do reap the greatest reward – Life after death – PARADISE.